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We’re Here to Help You on Your Skin Journey
Can’t find what you’re looking for in our FAQs or Quick Questions section below? We’re here to support you every step of the way. Fill out the form above, and our caring team will respond within 48 hours. For instant help, chat with our AI assistant anytime, day or night, for quick answers about your skin concerns or any Ossie Naturals product questions.
Working Hours
Monday to Friday, 9 am to 5 pm
Ai Assistance
24/7 Client Support
Online Shopping
24/7 Online Shopping
Customer Service
We would love to hear from you!
You can contact us by completing the form above. We aim to answer all emails within our normal business hours of Monday to Friday, 9 am to 5 pm.
We will get back to you within 1-2 business days.
Quick Questions
Products & Ingredients
Absolutely! Every Ossie Naturals product is thoughtfully formulated with organic, raw and gentle ingredients that work beautifully with all skin types, including sensitive skin. We carefully select the finest natural botanicals and avoid harsh chemicals, synthetic fragrances, and unnecessary additives that can compromise skin comfort. However, since everyone’s skin is unique, we always recommend doing a patch test before full use to ensure perfect compatibility with your individual skin.
Our artisan formulations are created with the purest natural ingredients that biomimic your skin’s natural barrier and work harmoniously with various skin types and concerns. Many customers with different skin needs appreciate the gentle yet effective nature of our products. As with any skincare, we recommend patch testing to ensure optimal compatibility. For specific medical conditions, we always suggest consulting with your healthcare provider to determine the best skincare routine for your individual needs.
Absolutely! Our natural formulations are gentle enough for the entire family while delivering exceptional results. Many parents choose Ossie Naturals for their children because of our commitment to pure, high-quality ingredients and transparent formulations. For babies under 6 months, we recommend consulting with your paediatrician first, as we always prioritise the safety and well-being of our youngest family members.
To preserve the exceptional quality and potency of your Ossie Naturals products, store them in a cool, dry place away from direct sunlight. Our formulations are crafted with natural preservatives, and we package them in premium amber glass containers specifically designed to protect against light exposure and maintain optimal freshness. This thoughtful packaging helps preserve the integrity of our carefully selected botanicals and extends the life of your investment. For our artisanal soaps, keep them dry between uses with a well-draining soap dish to ensure they maintain their beautiful texture and longevity.
Limited Edition Products
Our exclusive releases are crafted in small artisanal batches throughout the year, with quantities intentionally limited to maintain our quality standards. These special formulations often feature rare botanicals or extended preparation processes that make them particularly coveted. To secure priority access to our next release, join our newsletter for advance notice. Limited editions typically reserve within days of announcement.
Our Founder’s Reserve represents the pinnacle of our craft—ultra-limited formulations created just once or twice yearly using our rarest ingredients and most time-intensive processes. Access is by invitation only, but you can join the waitlist through your account dashboard. Waitlist members are notified when spaces become available, with allocation based on waitlist position and purchase history.
Absolutely. Our newsletter subscribers receive priority notification about limited releases, seasonal collections, and new formulations. For our most exclusive offerings, including Founder’s Reserve, create an account to join the waitlist. Members of our community always receive advanced access before products are announced publicly, ensuring you never miss an opportunity to acquire these exceptional pieces.
This properly positions the Founder’s Reserve as your most exclusive tier with waitlist access, while keeping the other releases accessible through newsletter signup.
Orders & Shipping
We offer complimentary shipping on orders over €100 within Ireland and over €150 throughout Europe. For orders below these thresholds, shipping costs will be calculated and displayed at checkout, ensuring complete transparency before you complete your purchase.
Your order is carefully prepared and dispatched within 5-7 business days. You’ll receive an order confirmation immediately after purchase, followed by tracking information once your package ships.
Delivery timeframes from dispatch:
• Ireland: 5-7 business days
• Europe: 7-10 business days
Please note that delivery times may vary during peak seasons or to certain regions. We’ll keep you informed of any delays and provide tracking so you can monitor your package’s journey. Each order is meticulously packaged to ensure your products arrive in perfect condition.
Most orders arrive within 2-7 business days after shipping, depending on your location. Our artisanal approach means each order is thoughtfully prepared over 5-7 business days before dispatch. We appreciate your patience as we ensure every product reaches you in perfect condition.
You’ll receive detailed tracking information via email once your order ships. If more than 7 business days have passed since placing your order without shipping confirmation, please contact us through our contact form, and we’ll provide an immediate update on your order status.
We currently deliver throughout Ireland and Europe. For delivery inquiries to other locations, please contact us through our contact form to discuss possibilities.
For orders of 6+ products, corporate gifts, or bespoke arrangements, please contact us through our contact form with your requirements. We’re delighted to create custom packages and arrange special deliveries for discerning clients.
Product Usage & Care
To ensure the perfect match between your skin and our formulations, apply a small amount of the product to the inside of your wrist or behind your ear. Wait 24-48 hours to observe your skin’s response. If you experience any sensitivity, simply discontinue use. If your skin feels comfortable and happy, you’re ready to enjoy the full benefits of your new skincare ritual.
Our artisanal formulations are crafted with natural preservatives and are best enjoyed within 6-12 months of opening, depending on the specific product. To maintain optimal freshness and potency, use clean hands when applying and ensure products are properly sealed after each use. This preserves the integrity of our carefully selected botanicals.
We’re committed to your complete satisfaction with the Ossie Naturals experience! If any product doesn’t meet your expectations, please contact us within 30 days of delivery through our contact form. We’ll work with you personally to ensure you’re delighted with your premium natural skincare investment.
We’re here to support your skincare journey! For immediate answers to common questions, try our AI assistant available 24/7 on our website. For personalised guidance or detailed inquiries, contact us through our contact form, and our knowledgeable team will respond within 24-48 hours. Your satisfaction and beautiful skin results are our commitment to you.
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