Can’t find what you’re looking for in our FAQs or Quick Questions section below? We’re here to support you every step of the way. Fill out the form above, and our caring team will respond within 48 hours. For instant help, chat with our AI assistant anytime, day or night, for quick answers about your skin concerns or any Ossie Naturals product questions.
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We would love to hear from you!
You can contact us by completing the form above. We aim to answer all emails within our normal business hours of Monday to Friday, 9 am to 5 pm.
Are Ossie Naturals products safe for sensitive skin?
Absolutely! Every Ossie Naturals product is thoughtfully formulated with premium, gentle ingredients that work beautifully with all skin types, including sensitive skin. We carefully select the finest natural botanicals and avoid harsh chemicals, synthetic fragrances, and unnecessary additives that can compromise skin comfort. However, since everyone’s skin is unique, we always recommend doing a patch test before full use to ensure the perfect compatibility with your individual skin.
Can I use Ossie Naturals products if I have specific skin concerns?
Our premium formulations are created with the finest natural ingredients that work harmoniously with various skin types and concerns. Many customers with different skin needs appreciate the gentle yet effective nature of our products. As with any luxury skincare, we recommend patch testing to ensure optimal compatibility. For specific medical conditions, we always suggest consulting with your healthcare provider to determine the best skincare routine for your individual needs.
Are your products suitable for the whole family?
Absolutely! Our premium natural formulations are gentle enough for the entire family while delivering exceptional results. Many parents choose Ossie Naturals for their children because of our commitment to pure, high-quality ingredients and transparent formulations. For babies under 6 months, we recommend consulting with your paediatrician first, as we always prioritise the safety and well-being of our youngest family members.
How should I store my Ossie Naturals products to maintain their premium quality?
To preserve the exceptional quality and potency of your Ossie Naturals products, store them in a cool, dry place away from direct sunlight. Our luxurious formulations are crafted with natural preservatives rather than synthetic ones, and we package them in premium amber glass containers specifically designed to protect against light exposure and maintain optimal freshness. This thoughtful packaging helps preserve the integrity of our carefully selected botanicals and extends the life of your investment. For our artisanal soaps, keep them dry between uses with a well-draining soap dish to ensure they maintain their beautiful texture and longevity.
Limited Edition Products
When will the Castile Soap be available again?
Our heritage Castile Soap is an exclusive release, available just twice a year in very limited artisanal batches. This traditional Spanish soap, crafted using methods passed down through generations, is highly sought after by our discerning customers. To secure your place for the next release, join our newsletter or follow us on social media for advance notice. These premium batches typically reserve out within days of announcement!
How often is the Laurel Berry Soap restocked?
Our coveted Laurel Berry Soap is an artisanal masterpiece, crafted 3-4 times per year in small, exclusive batches. This exceptional soap undergoes an intensive traditional aging process that creates its unique luxury properties, making quantities extremely limited. Newsletter subscribers receive priority access to these releases – join our exclusive community to secure yours before the public announcement!
Can I be notified when limited edition soaps are back in stock?
Absolutely! Join our exclusive newsletter or create an account to receive priority notifications about our limited edition releases and artisanal collections. Our community members always receive advanced access before these premium products are announced publicly, ensuring you never miss an opportunity to add these exceptional pieces to your collection.
Orders & Shipping
What are your shipping options?
We offer complimentary shipping on all orders over €65 throughout our delivery areas. For orders under €65, shipping costs will be calculated and displayed at checkout, ensuring complete transparency before you complete your purchase.
How quickly will my order be prepared?
Your premium skincare is carefully prepared and ships within 5-7 business days. You’ll receive an order confirmation immediately after purchase, followed by tracking information once your beautifully packaged order is dispatched. This timeframe ensures each product meets our exacting quality standards.
When can I expect delivery?
Most orders arrive within 2-7 business days after shipping, depending on your location. Our artisanal approach means each order is thoughtfully prepared over 5-7 business days before dispatch. We appreciate your patience as we ensure every product reaches you in perfect condition.
How can I track my order?
You’ll receive detailed tracking information via email once your order ships. If more than 7 business days have passed since placing your order without shipping confirmation, please contact us through our contact form, and we’ll provide an immediate update on your order status.
Which countries do you ship to?
Currently, we deliver our premium natural skincare to Ireland, Spain, and Switzerland. For delivery inquiries to other locations, please contact us through our contact form to discuss possibilities.
Large Orders & Exclusive Arrangements
How do I arrange bulk orders or corporate gifts?
For orders of 6+ products, corporate gifts, or exclusive wholesale partnerships, please contact us through our contact form with your requirements. We’re delighted to create custom packages, discuss preferred pricing, and arrange special occasion deliveries for discerning clients.
Product Usage & Care
How do I ensure optimal compatibility with my skin?
To ensure the perfect match between your skin and our premium formulations, apply a small amount of the product to the inside of your wrist or behind your ear. Wait 24-48 hours to observe your skin’s response. If you experience any sensitivity, simply discontinue use. If your skin feels comfortable and happy, you’re ready to enjoy the full benefits of your new skincare ritual.
How do I maintain the quality of my products after opening?
Our artisanal formulations are crafted with natural preservatives and are best enjoyed within 6-12 months of opening, depending on the specific product. To maintain optimal freshness and potency, use clean hands when applying and ensure products are properly sealed after each use. This preserves the integrity of our carefully selected botanicals.
What is your satisfaction guarantee?
We’re committed to your complete satisfaction with the Ossie Naturals experience! If any product doesn’t meet your expectations, please contact us within 30 days of delivery through our contact form. We’ll work with you personally to ensure you’re delighted with your premium natural skincare investment.
Need Personalised Assistance?
We’re here to support your skincare journey! For immediate answers to common questions, try our AI assistant available 24/7 on our website. For personalised guidance or detailed inquiries, contact us through our contact form, and our knowledgeable team will respond within 24-48 hours. Your satisfaction and beautiful skin results are our commitment to you.
Ready to invest in your skin’s future with the finest natural ingredients? Explore our collections or join our community for expert tips and exclusive access.
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