General

These terms and conditions apply to the use of any of the websites or its digital means owned and operated by Ossie Naturals. By accessing the Ossie Naturals website, you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or have access to this website. If you have any questions, please contact us through our contact form at Contact Us.

Agreement to Terms

These Terms & Conditions of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and Ossie Naturals (“Ossie Naturals Company″, “Ossie Naturals”, “Website”, “Company”, “ON” “our”, “us” or “we”), concerning your access to and use of the www.ossienaturals.com (“Website”) as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected to it (collectively, the “Website”). You agree that by accessing the Website, you have read, understood, and agreed to be bound by all of these Terms of Use.

If you do not agree with all these Terms & Conditions of Use, then you are expressly prohibited from using the Website, and you must discontinue using the Website or any of its digital means immediately.

Ossie Naturals refers to Ossie Naturals Company Limited, whose registered office is at:

Location: Ireland

Operating hours:

Monday – Friday 9:00 am – 5:00 pm

Contact:

Contact form: Contact Us

Company Address:

Company number XXXXXXX, whose registered office and primary trading address is situated at

OSSIE NATURALS Company S.L

Dungarvan, Co. Waterford

Ireland

Contact Us

Website Terms of Sale: Background and Introduction

These Terms of Sale, together with any other documents referred to herein, establish the comprehensive framework under which Goods are sold by Us to consumers through our website, https://www.ossienaturals.com (“Our Site”). We kindly request that you carefully read and understand these Terms of Sale before placing any orders through Our Site. When ordering any Goods, you will be required to acknowledge and accept these Terms of Sale. Should you disagree with or be unwilling to comply with and be bound by these Terms of Sale, you will not be permitted to order any Goods through Our Site. It is important to note that these Terms of Sale, as well as all Contracts, are provided exclusively in the English language.

Definitions and Interpretations

Throughout these Terms of Sale, unless the context explicitly requires otherwise, the following expressions shall have the following meanings: “Contract” refers to any agreement for the purchase and sale of Goods, as detailed in subsequent clauses;

• “Goods” encompasses all products and merchandise sold by Us through Our Site;
• “Order” means any order you submit for Goods;
• “Order Confirmation” constitutes our formal acceptance and confirmation of your Order;
• “Order Number” represents the unique reference number assigned to your Order.
• Our Company is referred to as: “Ossie Naturals Company″, “Ossie Naturals”, “Website”, “Company”, “our”, “us” or “we”. It refers to “our” Limited, a company duly registered in Ireland under company number XXXXXXX, whose registered office and primary trading address is situated at Dungarvan, Ireland.
• “Website” refers to any of the websites or its digital means owned and operated by Ossie Naturals, including but not restricted to https://ossienaturals.com. A User is referred to as: “User“, “Client“, “Customer“, “Reader“, “you“, or “your“

Company Information and Access to Our Site

Our website, https://ossienaturals.com, is owned, operated, and maintained by Ossie Naturals Limited, operating under Irish VAT registration number IE XXXXXXX. Access to Our Site is provided free of charge, though it remains your responsibility to make any necessary arrangements to gain such access. We provide access to Our Site on an “as is” and “as available” basis, reserving the right to alter, suspend, or discontinue Our Site (or any part thereof) at any time without prior notice. We shall not be held liable in any way if our Site (or any part thereof) becomes unavailable for any duration of time.

Terms of Use

These terms and conditions (“Terms”, “Agreement”) are an agreement between Ossie Naturals S.L (“Ossie Naturals Company″, “Ossie Naturals”, “Website”, “Company”, “our”, “us” or “we”) and you (“User”, “Client”, “Customer”, “Reader”, “you”, or “your”). This Agreement sets forth the general terms and conditions of your use of the https://ossienaturals.com website and any of its products, programs, or services (collectively, “Website”, “Products” or “Services”) or any of its digital means.

By accessing this site, you are indicating your acknowledgement and acceptance of these terms of use. Your use of this site after such changes are implemented constitutes your acknowledgement and acceptance of the changes.

Supplemental terms and conditions or documents that may be posted on the Website from time to time are hereby expressly incorporated herein by reference. These terms of use are subject to change by our company. We reserve the right, in our sole discretion, to make changes or modifications to these Terms & Conditions of Use at any time and for any reason.

Ossie Naturals will alert you about any changes by updating the “Last updated” date of these Terms & Conditions of Use displayed at the top of the page, and you waive any right to receive specific notice of each such change.

It is your responsibility to periodically review these Terms & Conditions of Use to stay informed of updates. You will be subject to and will be deemed to have been made aware of and to have accepted the changes in any revised Terms & Conditions of Use by your continued use of the Website after the date such revised Terms & Conditions of Use are posted. Please consult these terms of use regularly.

The information provided on Ossie Naturals is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Ossie Naturals website from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

Age Requirement

To use this website or any of the Ossie Naturals channels, services, or products (or controlled/owned by Ossie Naturals), you must either:

1. Be at least 18 years of age, OR
2. Be at least 13 years of age and have obtained express consent from a parent or legal guardian to use our website, services, and products.

By using this website and agreeing to these terms, you warrant and represent that you either:

• You are at least 18 years of age, OR
• You are at least 13 years old and have obtained parental or guardian consent, and your parent/guardian has reviewed and agrees to these terms on your behalf.

Parents or legal guardians who consent to their minor’s use of Ossie Naturals products assume full responsibility for ensuring the suitability of our products for their minor’s use and monitoring their minor’s access to and use of our website and services.

Ossie Naturals reserves the right to request proof of age or parental consent at any time and may terminate or suspend access if such proof is not provided or if we suspect a user does not meet these age requirements.

Child Safety

Protecting the online privacy of children is important to us, and those under the age of 18 are protected by law. For that reason, Ossie Naturals does not knowingly permit children under the age of 18 to become registered members of our sites or to purchase skincare products and services on our site/s without verifiable parental consent. Ossie Naturals does not knowingly collect or solicit personal information about children under 18, except with their parents’ express consent.

If we ever include children under the age of 18 as part of our intended site audience, those specific web pages will, in accordance with the provisions of the protection of children’s data throughout its General Data Protection Regulation by indicating which provisions within the GDPR warrant a higher standard to protect children’s data, be clearly identified and provide an explicit privacy notice. We will provide processes to obtain parental approval, provide access to information, and allow parents to request the removal of their children’s personal information.

Furthermore, Ossie Naturals acknowledges that children’s skin can be particularly sensitive and requires special consideration. Any skincare products intended for use by individuals under 18 should only be purchased and administered under direct parental or guardian supervision. Parents or guardians are advised to:

• Review all product ingredients carefully
• Perform patch tests before use
• Monitor their child’s use of any skincare products
• Immediately discontinue use and seek medical attention if any adverse reactions occur
• Maintain records of any skincare products used on their children
• Ensure proper storage of products out of children’s reach

General information

General information & mandatory information

The operators (Ossie Naturals) of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and the Privacy Policy.

If you use this website, various pieces of personal data will be collected. Personal information is any data which you could be used to personally identify you. Our Privacy Policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.

General Conditions

All orders for goods will be subject to these terms and conditions. No variation of these terms and conditions will apply unless agreed in writing by Ossie Naturals.

Ossie Naturals guarantees that all goods on offer are as described on the website and are fit for their intended purpose. Should any product fail to meet our high standards, it will be replaced immediately. This will not affect your statutory rights.

Orders can only be accepted from customers who are 18 years or older. If you are under 18 years of age you are welcome to browse our website, but we regret that we are unable to accept any order from you.

Geographical Scope and International Customers

We primarily conduct our business within the Republic of Ireland, offering comprehensive delivery services throughout the country. For international customers, we maintain a flexible approach, accepting orders from locations outside Ireland on a case-by-case basis. Such international orders are subject to specific agreement and acceptance of our individualised quotations for postage and packaging. Additional delivery charges and potential customs duties may apply to international shipments, and these will be clearly communicated during the ordering process.

Products, Pricing, and Availability

We maintain rigorous standards in ensuring that all descriptions and graphical representations of Goods available through Us accurately correspond to the actual Goods. However, please note that minor variations may occur: images of Goods are for illustrative purposes, and slight variations in colour may exist due to differences in computer displays and lighting conditions; packaging images and descriptions are illustrative, and actual packaging may vary. All our prices are displayed in Euros and include Value Added Tax (VAT) at the current Irish rate. We regularly review and update our pricing information, reserving the right to modify prices and special offers as necessary. Any price changes will not affect orders for which we have already sent an Order Confirmation.

Billing, Payments & Orders

You must pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. If auto-renewal is enabled for the products, programs, services, or others you have subscribed to or purchased, you will be charged automatically in accordance with the term you selected. Payment for goods, programs, and services ordered can be made by any major credit card or debit card, as well as other payment providers such as:

• All major credit and debit cards
• Apple Pay
• Google Pay
• Square
• Stripe
• Bizum
• Bank transfer (corporate accounts only)

If payment is declined by your card issuer, Ossie Naturals will not be responsible for any cost or inconvenience caused by a subsequent delay in despatch, download, or delivery (depending on the nature and conditions of the good, product, program, or service). If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification and possibly a copy of a recent bank statement for the credit or debit card used for the purchase or any relevant information.

We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Payment for all Goods and associated delivery charges must invariably be made in advance of dispatch. Our Site supports multiple secure payment methods designed to provide maximum convenience whilst ensuring robust security measures. During the ordering process, you will be guided through our secure checkout system, where you can review your order before final submission. We utilise industry-standard encryption and security protocols to protect your payment information. Should we be unable to accept your order for any reason, we shall explain this via email, and no payment will be taken. If payment has already been processed, a full refund will be issued within 7 working days.

All sales on Ossie Naturals products, both digital and shippable, are final. If you have a problem with a product(s), please get in touch with us through our form on our contact page to resolve the issue. All sales through affiliate links will follow the return and refund policy of the company ordered through.

Credit Card Security

All transactions are processed via a third-party PCI Compliant provider. When you enter the payment process on the Ossie Naturals website, you are using WooCommerce payments or other payments we may use, and embedded forms from a secure server hosted by our Payment Provider. Both methods use encryption technology. This means that sensitive information such as your credit card details cannot be intercepted and seen by anyone except our Payment Providers.

Ossie Naturals never sees your card details. We only inform you when your payment has been authorised by your bank.

Discount Codes & Promotions

All discount codes are strictly one use per customer unless otherwise stated by any authorised personnel of Ossie Naturals. Discount codes cannot be combined with other coded offers or sale/reduced items. Discount codes must be entered at the time of purchase and cannot be applied retrospectively to completed orders. Any misuse or fraudulent use of discount codes may result in the immediate cancellation of orders and the suspension of account privileges. All promotional codes have specific expiry dates and must be used within the specified timeframe; expired codes cannot be extended or reactivated.

Ossie Naturals reserves the right to cancel, modify, or terminate any special offer, promotional code, or discount without prior notice. Certain promotions may require minimum spend requirements, and specific products (including but not limited to limited editions, special collections, and newly launched items) may be excluded from discount promotions. Promotional offers may be limited to specific geographical regions or delivery destinations, and these limitations will be clearly stated in the terms of each offer.

Any refunds on items purchased using a discount code will be based on the actual amount paid, not the original price. Discount codes are non-transferable and cannot be exchanged for cash or other forms of payment. In the event of a return of items purchased with a promotional code, the discounted amount will be refunded according to our standard return policy. Gift vouchers are excluded from all discount codes, offers, and promotions, and cannot be used in conjunction with any other promotional offers.

Seasonal Promotions & Special Events

Seasonal promotions, including but not limited to Black Friday, Christmas Sales, and End of Season offers, are subject to specific terms that will be communicated at the time of the promotion. These promotional periods may have different return policies, delivery timeframes, and exclusions. Flash sales and limited-time offers are valid only for the specified duration and may end earlier if allocated stock is exhausted.

Bulk Purchase & Corporate Discounts

Special pricing for bulk purchases or corporate orders may be available, subject to minimum order quantities and prior arrangement. These arrangements must be confirmed in writing and may require a formal agreement. Corporate discount programmes are subject to annual review and may be adjusted or terminated based on purchase history and compliance with terms.

Check our Wholesale Terms & Conditions for more information, corporate gifts and samples. You may also want to contact us through our contact form at Contact Us.

Products

Disclaimer

The products in our shop, including all formulations and related content, are to be used at your discretion. The products and information provided are not intended to treat, cure, prevent or diagnose any medical condition and are not a substitute for professional medical advice. If you are taking prescription medication, are pregnant or nursing, or have an ongoing health condition, please consult with your primary healthcare provider before using our products to ensure they are safe and suitable for you.

Delivery Methods & Policies

Our comprehensive delivery service operates throughout Ireland. Orders are typically dispatched within 2-3 working days after receipt, with delivery taking 3-5 working days from dispatch. However, during peak seasons or busy periods, processing times may be extended. Please allow up to a week for total delivery time unless otherwise stated on our website.

1. Order received
2. Processing/despatch time (2-3 days)
3. Delivery time (3-5 days)
4. Total possible time up to a week during busy periods

All orders are sent via trusted courier services and require a signature upon delivery unless specific instructions are provided. Where a customer requests to leave goods without a signature, Ossie Naturals cannot accept responsibility for any loss or damage to the delivery. Our courier partners provide real-time tracking and insurance coverage for all deliveries within the Republic of Ireland.

If no one is available to receive the goods at the specified delivery address, our courier will leave a delivery notification card with instructions for redelivery or collection from a local depot. Delivery shall be deemed complete, and responsibility for the goods will transfer to you once they have been delivered to your specified address. For multi-item orders, we reserve the right to make delivery in instalments, with each instalment constituting a separate contract.

Claims regarding damaged goods

Claims regarding damaged goods, packing errors, or non-delivery must be submitted to Ossie Naturals within 15 days of placing your order. All claims must be accompanied by:

• Clear, detailed photographs showing any damage to both the outer packaging and the affected products
• The order number and delivery date
• A description of the issue
• Pictures of batch numbers/product labels, where applicable
• All original packaging materials must be retained until the claim is resolved

In cases of damaged deliveries, we strongly recommend taking photographs immediately upon receipt, ideally before fully unwrapping the package and in the presence of the delivery courier, where possible. Please retain all packaging materials and damaged items for inspection if required. Claims submitted without proper documentation may experience delays in processing or may be declined.

For non-delivery claims, please ensure you have checked all possible delivery points at your address and with neighbours if applicable. We may require a signed declaration confirming non-receipt of goods.

Ossie Naturals reserves the right to request the return of damaged items before processing a refund or replacement. Return shipping costs for damaged or incorrect items will be covered by Ossie Naturals once the claim has been validated.

Consumer Rights, Returns, and Refunds

In accordance with Irish and EU consumer protection legislation (Distance Selling Regulations), you are entitled to a “cooling-off” period of 14 calendar days, during which you may cancel your order for any reason. This period commences from the day you receive your Goods. Following notification of cancellation, you have a further 14 days to return the products.

To exercise this right, you must:

1. Inform us of your decision to cancel within the initial 15-day period by sending a clear statement to our customer service department
2. Return the Goods to Ossie Naturals within the following 14 days
3. Ensure all Goods are in their original, unused condition with all packaging intact
4. Note that for hygiene reasons, certain items cannot be returned if unsealed

Important Return Conditions:

• Customers are responsible for the direct cost of returning the Goods unless they are faulty, damaged, or incorrect
• We strongly recommend using a tracked delivery system or Recorded Delivery for returns
• Ossie Naturals will not accept responsibility for loss or damage to goods during return transit until they are received at our premises
• Original delivery charges are not refundable
• For successful returns, refunds will be processed to your original payment method within 14 days of receiving your returned items

For safety and quality assurance, we reserve the right to refuse returns that:

• Show signs of use or tampering
• Have broken seals on hygiene-sensitive items
• Are returned without original packaging
• Do not include all components of the original purchase

All returns should be sent to:
Ossie Naturals Returns Department
Contact Form: Contact Us

Return of Goods

Ossie Naturals offers refunds or replacements (where applicable) for products under the following conditions:

Eligibility Criteria:

• Products must have been purchased directly from Ossie Naturals within the last 30 days
• Items must be returned in their original, unopened, and resaleable condition
• A completed Return Form must accompany all returns
• The original receipt/proof of purchase must be included

Additional Return Conditions:

1. Promotional Items and Free Gifts

• When returning products that were delivered with a promotional free gift, both the purchased item and the free gift must be returned within 30 days of the purchase date to receive a full refund
• Failure to return both items may result in the value of the free gift being deducted from the refund amount

1. Gift Voucher Purchases

• Products purchased using a gift voucher will be refunded in the form of a new gift voucher
• No cash refunds or alternative payment methods will be offered for gift voucher purchases
• The new gift voucher will maintain the same terms and conditions as the original

1. Return Shipping

• Customers are responsible for all return shipping costs unless the return is due to our error (faulty, damaged, or incorrect items)
• We strongly recommend using tracked shipping methods for all returns
• Original delivery charges are non-refundable
• Ossie Naturals is not responsible for items lost or damaged during return transit

All returns should be sent to:
Ossie Naturals Returns Department
Contact Us for more details

Please ensure all return packages are securely packaged to prevent damage during transit. Processing of returns typically takes 3-5 working days from receipt at our facility.

Faulty or Damaged Goods

We maintain exacting standards in our quality control processes; however, if you receive products that are:

• Damaged upon delivery (e.g., broken containers, leaking products)
• Faulty (e.g., unusual consistency, colour, or smell)
• Incorrect items
• Products with damaged seals
• Products with missing batch numbers or labels

Please contact our customer service department immediately through our contact form at Contact Us.

We request that you provide:

• Detailed information about the issue
• Clear photographs showing the damage/fault/problem
• Pictures of batch numbers were visible
• Order number and delivery date
• Photos of the packaging, if relevant

In such cases, we shall arrange collection of the Goods at our expense and, upon verification, provide either a replacement or full refund, including all delivery charges incurred.

For safety reasons, please do not use any products that appear damaged or compromised in any way.

External Links and Affiliate Partnerships

Links to Third-Party Websites

Ossie Naturals’ website may contain links to external websites that are not owned, operated, or maintained by Ossie Naturals. We want to make clear that we do not guarantee the accuracy, currency, or reliability of content on external websites. External links are provided solely for your convenience and information, and the presence of any external link does not constitute an endorsement or recommendation by Ossie Naturals. We have no control over the content, privacy practices, or terms of use of external websites.

Using External Links

When clicking on external links, you acknowledge that you are leaving Ossie Naturals’ website and will be subject to the terms, conditions, and privacy policies of the external website. We strongly encourage you to review the terms and privacy policies of any external website you visit. Ossie Naturals bears no responsibility for any interactions or transactions you have with external websites.

Partner Networks and Affiliate Relationships
Ossie Naturals participates in affiliate marketing programmes to support our business development and research. Some links on our website may be affiliate or partner links, which are clearly identified as affiliate partnerships where applicable. When you click an affiliate link, a tracking cookie may be placed on your browser to help track any purchases you make for commission purposes. It’s important to note that there is absolutely no additional cost to you when using affiliate links – your purchase price remains exactly the same whether you use an affiliate link or not.

How Our Affiliate Programme Works

The affiliate partnerships allow Ossie Naturals to earn a small commission on qualifying purchases. All commissions earned support ongoing product research and development, website maintenance and improvements, creation of educational content, and customer service enhancements. We are committed to full transparency regarding affiliate relationships and only partner with companies whose products or services we genuinely believe in. Our product recommendations are based on honest evaluations, regardless of affiliate status, as we always prioritise our customers’ interests above affiliate relationships.

Your Privacy and Security

While we carefully select our external links and affiliate partners, we recommend exercising caution when sharing personal or financial information on any external website. OSSIE NATURALS cannot be held responsible for any data collected by external websites.

Third-Party Website and Content

Ossie Naturals’ website may contain links to other websites (Third-Party Websites) and various forms of content from external sources, including articles, photographs, text, graphics, videos, applications, and software (Third-Party Content). These external elements are included to enhance your experience and provide additional information that may be of interest.

Monitoring and Responsibility

Whilst we strive to provide valuable connections to our users, Ossie Naturals does not systematically investigate, monitor, or verify the accuracy, appropriateness, or completeness of any Third-Party Websites or Third-Party Content. We cannot be held responsible for any external websites accessed through our platform or any third-party content available through our website, including its accuracy, opinions expressed, reliability, privacy practices, or other policies contained within.

Endorsement and Risk

The inclusion of links to Third-Party Websites or the permission to use Third-Party Content does not constitute an endorsement or approval by Ossie Naturals. Should you choose to leave our website to access Third-Party Websites or utilise Third-Party Content, you do so at your own discretion and risk. Please be aware that upon leaving Ossie Naturals’ website, our Terms of Use no longer apply, and we strongly encourage you to review the applicable terms, policies, and privacy practices of any external website you visit.

Purchases and Liability

Any purchases made through Third-Party Websites will be conducted through separate platforms and companies. Ossie Naturals takes no responsibility for such transactions, which are exclusively between you and the third party involved. By using our website, you acknowledge that Ossie Naturals does not endorse products or services offered on Third-Party Websites, and you agree to hold us harmless from:

• Any harm caused by your purchase of such products or services
• Any losses sustained or harm caused relating to Third-Party Content
• Any consequences resulting from your interaction with Third-Party Websites

This policy exists to protect both our users and our organisation whilst maintaining transparency about the limitations of our responsibility regarding external content and websites.

User Data Management

At Ossie Naturals, we maintain specific data that you transmit to our website for the purpose of managing website performance and tracking your usage patterns. Whilst we implement regular routine backups of data as part of our standard operating procedures, you retain primary responsibility for all data you transmit or that relates to your activities on our website. By using our services, you acknowledge that Ossie Naturals shall not be liable for any loss or corruption of such data, and you waive any right of action against us arising from such loss or corruption.

For comprehensive information about our data management practices, please refer to our Privacy Policy.

Electronic Communications and Digital Agreement

When you visit Ossie Naturals’ website, send us emails, or complete online forms, you are engaging in electronic communications. By doing so, you provide your consent to receive electronic communications from us. You agree that all agreements, notices, disclosures, and other communications we provide electronically, whether via email or through our website, satisfy any legal requirement for written communication.

Digital Signatures and Transactions

By using our services, you expressly agree to:

• The use of electronic signatures
• Electronic contracts and orders
• Electronic records maintenance
• Electronic delivery of notices, policies, and transaction records initiated or completed through our website

Furthermore, you waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction that would require:

• An original (non-electronic) signature
• Physical delivery of records
• Maintenance of non-electronic records
• Payments or credits to be granted through non-electronic means

This policy ensures efficient digital operations while maintaining legal compliance and protecting both our users’ and our organisation’s interests.

Submissions & Copyright

User Submissions

By submitting content to Ossie Naturals through our website, including but not limited to remarks, suggestions, ideas, graphics, feedback, or other information (collectively referred to as “Submissions”), you grant Ossie Naturals a comprehensive license to use your content. This license is:

• Royalty-free
• Perpetual
• Irrevocable
• Worldwide
• Non-exclusive

This license permits Ossie Naturals to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display all Submissions. We may incorporate any Submission into other works using any form, media, or technology currently known or developed in the future.

Intellectual Property Rights

When you provide Submissions to our website, you acknowledge and agree that these communications are non-confidential and become our sole property. Ossie Naturals shall own exclusive rights, including all intellectual property rights, and may use and disseminate these Submissions for any lawful purpose, whether commercial or otherwise, without providing acknowledgement or compensation to you.

By submitting content, you waive all moral rights to your Submissions and warrant that either:

• The content is entirely original to you
• You possess the necessary rights to submit such content

Legal Guarantees and Privacy

In making any Submission, you guarantee that you have the legal authority to post the content and that it will not violate any laws or infringe upon the rights of any person or entity. Ossie Naturals will not be required to treat any Submission as confidential and may use it in our business operations, including for products or advertising, without incurring any liability for royalties or other consideration.

Ossie Naturals bears no liability for any similarities that may appear in future operations, and you agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions. All personal information submitted through our website will be handled in accordance with our Privacy Policy.

This comprehensive policy ensures clear understanding of submission rights whilst protecting both our users’ and our organisation’s interests in content sharing and usage.

User Representations

By using Ossie Naturals’ website, you acknowledge and affirm several important representations regarding your identity, intentions, and behaviour. These representations are crucial for maintaining the integrity and security of our platform whilst ensuring compliance with applicable laws and regulations.

Legal Capacity and Age Requirements
You explicitly represent that you possess the legal capacity to enter into binding agreements and commit to complying with Ossie Naturals’ Terms & Conditions of Use. Furthermore, you confirm that you have reached the age of majority in your jurisdiction of residence (minimum 18 years of age), ensuring that you can legally enter into contractual relationships.

Access and Usage Guidelines

You commit to accessing and using our website in a legitimate and appropriate manner. Specifically, you agree that you will:

• Not employ automated or non-human means of access (including bots, scripts, or similar automated tools)
• Do not utilise our website for any illegal or unauthorised purposes
• Ensure your usage complies with all applicable laws and regulations
• Access and interact with our platform only through approved human interfaces

Information Accuracy and Account Integrity

The accuracy and currency of the information you provide are paramount to maintaining the quality of our services. You acknowledge that providing any information that is:

• Untrue
• Inaccurate
• Not current
• Incomplete

may result in immediate action from Ossie Naturals or its authorised personnel, including but not limited to:

• Suspension or termination of your account
• Restriction of website access
• Refusal of current and future website usage privileges

These representations form a fundamental part of our user agreement, designed to protect both our users and our platform whilst ensuring a safe, reliable, and legitimate online environment for all participants.

Copyright Policy

Ossie Naturals maintains exclusive copyright ownership of all content presented on our website. This comprehensive policy outlines the permitted uses and restrictions regarding our intellectual property.

Ownership and Proprietary Rights
Unless explicitly stated otherwise, Ossie Naturals retains full ownership of all digital assets and content on our website, including but not limited to:

• Website designs and layouts
• Audio and video materials
• Textual content
• Photographic elements
• Graphic designs
• Interactive features
• User interface elements

Limited License for Personal Use
When you qualify as an eligible user of Ossie Naturals’ website, we grant you a limited license to:

• Access and use our website
• Download specific content portions
• Print materials for which you have properly gained access

However, this limited license strictly applies to personal, non-commercial use only. Any content downloaded or printed must maintain all copyright and other proprietary notices embedded within the materials.

Commercial Usage Restrictions
The website’s contents must not be utilised for any commercial or business purposes without obtaining prior written authorisation from Ossie Naturals. This includes but is not limited to:

• Business presentations
• Commercial publications
• Marketing materials
• Revenue-generating activities
• Professional services

Reserved Rights
Ossie Naturals explicitly reserves all rights not expressly granted to users in relation to both the website and its content. This reservation of rights ensures our ability to protect our intellectual property whilst maintaining control over how our content is used and distributed.

This copyright policy exists to protect our intellectual property rights whilst providing clear guidelines for acceptable use of our materials. Any violation of these terms may result in immediate termination of access privileges and potential legal action.

User-Generated Content (UGC) Contributions Policy

Introduction

OSSIE NATURALS provides various interactive platforms where users can create, submit, post, display, transmit, perform, publish, distribute, or broadcast content (“Contributions”). These platforms may include blogs, message boards, online forums, and other interactive features. It’s important to note that these Contributions may be visible to other users and through third-party websites, and are therefore treated as non-confidential and non-proprietary.

User Warranties and Representations

When creating or sharing Contributions on our platform, you explicitly warrant and represent the following:

Intellectual Property Rights

• Your Contributions do not infringe upon any third party’s proprietary rights (copyright, patent, trademark, trade secret, or moral rights)
• You are either the original creator and owner or possess all necessary licenses, rights, consents, and permissions
• You have the authority to grant us and other users the right to use your Contributions

Consent and Permissions

• You have obtained written consent and permission from any identifiable individuals featured in your Contributions
• You possess appropriate releases for using names, likenesses, or other identifying information

Content Standards
Your Contributions must not be:

• False, inaccurate, or misleading
• Unsolicited promotional materials or spam
• Obscene, lewd, or lascivious
• Harassing, libellous, or slanderous
• Abusive or intimidating
• Discriminatory or offensive regarding race, national origin, gender, sexual preference, or physical disability

Prohibited Content
Your Contributions must not:

• Advocate violent overthrow of governments
• Incite physical harm or violence
• Violate privacy or publicity rights
• Solicit personal information from minors
• Contain child exploitation material
• Violate applicable laws or regulations
• Link to material that violates our Terms of Use

Legal Compliance
All Contributions must comply with:

• Applicable laws and regulations
• Privacy rights
• Child protection legislation
• Anti-discrimination laws
• Platform-specific guidelines

Consequences of Violation
Any violation of these terms may result in:

• Immediate account termination
• Suspension of website access privileges
• Removal of contributed content
• Legal action, where applicable

Ossie Naturals reserves the right to:

• Monitor all Contributions
• Remove content that violates these terms
• Take appropriate action against users who violate these guidelines

This comprehensive policy ensures the maintenance of a safe, respectful, and legally compliant environment for all users whilst protecting both individual and platform interests.

License Grant

When posting Contributions to Ossie Naturals’ platform, you automatically grant us a comprehensive license with the following characteristics:

• Unrestricted and unlimited scope
• Irrevocable and perpetual duration
• Non-exclusive and transferable rights
• Royalty-free and fully-paid terms
• Worldwide application

This license enables us to:

• Host and use content
• Copy and reproduce materials
• Disclose and sell content
• Publish and broadcast submissions
• Archive and store contributions
• Perform and display publicly
• Reformat and translate
• Create derivative works
• Grant and authorise sub-licenses

Ownership and Rights
Whilst this license grants us extensive usage rights, you retain:

• Full ownership of your contributions
• Intellectual property rights
• Other proprietary rights associated with your content

However, you waive all moral rights in your contributions and warrant that no moral rights have been otherwise asserted.

Editorial Rights
Ossie Naturals maintains the right to:

• Edit or redact any contributions
• Re-categorise content for appropriate placement
• Pre-screen or delete contributions without notice
• Monitor content at our discretion

Review Guidelines

When posting reviews on our platform, users must adhere to these strict criteria:

Required Elements:

• First-hand experience with the reviewed subject
• Factual and accurate information
• Objective and fair assessment

Prohibited Content:

• Offensive profanity or abusive language
• Racist or discriminatory references
• References to illegal activities
• False or misleading statements
• Competitor-affiliated negative reviews
• Organised review campaigns

Review Management
Ossie Naturals reserves the right to:

• Accept, reject, or remove reviews
• Screen or delete reviews at our discretion
• Manage review content without obligation

By posting reviews, you grant us a perpetual, non-exclusive, worldwide, royalty-free license to manage and distribute review content. We do not assume liability for reviews or resulting claims, and reviews do not necessarily represent our opinions or those of our affiliates.

These comprehensive guidelines ensure the maintenance of high-quality user-generated content whilst protecting both contributor and platform interests.

Disclaimer

General Provision

Ossie Naturals provides its website and all associated services on an as-is and as-available basis. By choosing to use our website, services, programmes, and other assets, you explicitly acknowledge and accept that such usage occurs entirely at your own risk. In accordance with applicable law, we hereby disclaim all warranties, whether express or implied, concerning the website and your use thereof, including but not limited to implied warranties of merchantability, suitability for a specific function, and non-infringement.

Accuracy and Content Disclaimer

Our organisation makes no warranties or representations regarding the accuracy or completeness of either the site’s content or any content found on websites linked to our platform. Furthermore, Ossie Naturals explicitly disclaims all liability and responsibility for the following elements:

• Technical Issues:

• Errors, mistakes, or inaccuracies in content and materials
• Any unauthorised access to secure servers
• Storage and protection of personal/financial information
• Transmission interruptions or cessations
• Bugs, viruses, trojan horses, or similar malicious code

• Usage-Related Issues:

• Personal injury resulting from website access or usage
• Property damage of any nature
• Loss or damage from content usage
• Errors or omissions in materials

Third-Party Interactions
Ossie Naturals does not warrant, endorse, guarantee, or assume responsibility for any third-party products or services advertised or offered through our site. This includes:

• Hyperlinked websites
• Mobile applications
• Banner advertisements
• Other promotional content

We explicitly state that we will not monitor or bear responsibility for any transactions conducted between users and third-party service providers. We strongly encourage users to exercise appropriate caution and employ their best judgment when engaging in any transactions or interactions, just as they would in any other medium or environment.

Additional Information
For a more comprehensive understanding of our disclaimer policies and provisions, please consult our full Disclaimer documentation, which provides detailed information about all aspects of our legal protections and user responsibilities.

Limitations of Liability

Primary Liability Disclaimer
Ossie Naturals, including our directors, employees, and agents, explicitly disclaims liability to you or any third party for any damages arising from your use of the Website. This includes, but is not limited to:
• Direct damages
• Indirect damages
• Consequential damages
• Exemplary damages
• Incidental damages
• Special damages
• Punitive damages
• Lost profits
• Lost revenue
• Loss of data

Financial Liability Limitation

Our maximum liability for any cause of action, regardless of its nature, shall be strictly limited to the amount you have paid to us during the six (6) month period immediately preceding the cause of action. However, it’s important to note that certain jurisdictions, both within specific states and internationally, may not permit limitations on implied warranties or the exclusion of certain damages. In such cases, these disclaimers or limitations might not apply fully, and you may be entitled to additional rights under applicable law.

Indemnification

User Obligations

You agree to defend, indemnify, and hold Ossie Naturals harmless, including our:
• Subsidiaries
• Affiliates
• Officers
• Agents
• Partners
• Employees

This indemnification covers any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by third parties arising from:
• Your Contributions
• Website usage
• Terms of Use violations
• Breach of representations and warranties
• Violation of third-party rights, particularly intellectual property
• Harmful acts toward other site users

Defence Rights Reservation

Whilst you maintain primary responsibility for indemnification, Ossie Naturals reserves the right to:
• Assume exclusive defence and control of any indemnifiable matter at your expense
• Require your cooperation in defending such claims, also at your expense
• Provide reasonable notification of any claims, actions, or proceedings subject to this indemnification upon becoming aware of them

This comprehensive framework ensures proper risk allocation whilst protecting both platform and user interests within appropriate legal boundaries.

Restrictions on Use

General Usage Terms

Ossie Naturals provides this platform exclusively for non-commercial, personal use, enabling users to learn about our company, content, materials, products, programmes, and services. Any commercial utilisation requires explicit prior written consent from our organisation.

Co-Branding and Attribution

The term “co-branding” refers to displaying any party’s name, logo, trademark, or identification in a manner suggesting their right to display, publish, or distribute our site or its content. Users must cooperate in immediately ceasing any unauthorised co-branding endeavours.

Prohibited Activities

As a website user, you are strictly prohibited from the following activities:

Personal Conduct Violations:

• Utilising website information to harass, abuse, or harm others: This includes using any personal information, posts, or data found on our website to cause distress or harm to another individual
  • Misusing support services or submitting false reports: Filing incorrect or malicious complaints, making false claims about service issues, or abusing our customer support channels
  • Disparaging or tarnishing our company’s reputation: Making false statements, spreading misinformation, or deliberately damaging our company’s image through any means
  • Harassing or intimidating our employees or representatives: Any form of threatening, bullying, or inappropriate behaviour towards our staff members is strictly forbidden

Technical and Security Violations:

• Circumventing security features: Attempting to bypass or disable any security measures we have implemented on our website
  • Interfering with website functionality: Any actions that disrupt or impair the normal operation of our website
  • Creating undue network burden: Overloading our servers or network through excessive requests or automated processes
  • Removing copyright notices: Deleting or altering any copyright, trademark, or intellectual property notices
  • Uploading malicious content (viruses, trojans): Introducing any form of harmful code, malware, or destructive programs
  • Using automated purchasing agents: Employing bots, scripts, or other automated tools to make purchases or interact with our platform

Content and Data Violations:

• Systematic data retrieval without permission: Scraping, crawling, or automatically collecting data from our website without explicit authorisation
  • Unauthorised framing or hyperlinking: Embedding our website content within another website or creating links that misrepresent our association
  • Deleting proprietary rights notices: Removing or modifying any legal notices or rights statements
  • Competitive usage of website content: Using our content, materials, or information to create competing services or products
  • Commercial exploitation without permission: Using any of our content for business purposes without proper authorisation

Account-Related Violations:

• Impersonating other users: Creating false accounts or pretending to be another person or entity
  • Selling or transferring user profiles: Attempting to trade, sell, or give away access to your account
  • Unauthorised co-branding: Using our brand alongside yours without explicit permission
  • Using excessive capital letters or spamming: Posting repetitive content or using disruptive formatting in communications

Security and System Integrity:

• Users must not interfere with security features: Any attempt to compromise or bypass our security measures is prohibited
  • No disruption of website operations: Actions that interfere with normal website functioning are not permitted
  • No excessive burden on networks: Avoiding activities that could overload or strain our technical infrastructure
  • No interference with maintenance activities: Not disrupting scheduled maintenance or system updates

Commercial Restrictions:

• No revenue-generating activities: Using our platform for direct commercial gain without authorisation
  • No competitive usage: Utilising our resources to develop competing products or services
  • No unauthorised purchasing agents: Using automated systems to make purchases or transactions
  • No commercial enterprise without permission: Any business-related activities must be pre-approved by our company

These comprehensive restrictions ensure the platform’s integrity whilst protecting both user experience and company interests.

Violation of any of these terms may result in immediate account termination and potential legal action. We reserve the right to modify these restrictions at any time to maintain platform integrity and user safety.

Terms & Termination

Account Access and Termination Rights

Our Terms of Use maintain full effect throughout your usage of the Ossie Naturals platform or any of its digital assets. We retain the absolute discretion, without prior notice or liability, to:
• Deny access to the site (including IP address blocking)
• Terminate user accounts
• Remove any user-posted content
• Suspend site participation

These actions may be taken for any reason we deem appropriate, including but not limited to:
• Violations of Terms of Use
• Breach of applicable laws or regulations
• Suspicious or harmful activities
• Platform security concerns
• Violation of community guidelines

Post-Termination Restrictions

Following account termination or suspension, users are explicitly prohibited from:
• Creating new accounts under their own name
• Registering under fictitious or borrowed names
• Establishing accounts under third-party names
• Creating accounts whilst acting as a third-party representative
• Attempting to circumvent the termination through alternative means

Legal Consequences

We maintain the right to pursue appropriate legal remedies, including:
• Civil action
• Criminal proceedings
• Injunctive relief
• Any other legal measures deemed necessary

These comprehensive termination provisions ensure platform integrity whilst protecting our community’s interests. Users should understand that account termination is a serious matter that may carry significant legal consequences beyond mere platform access restriction.

Note: Account termination decisions are final and at our sole discretion. We strongly advise users to comply with all Terms of Use to avoid such measures and subsequent restrictions.

Modifications & Interruptions

Service Availability and Technical Considerations

We acknowledge that technical challenges may affect our service delivery. These may include:

• Hardware complications: Issues related to physical computer systems, servers, or network infrastructure that may impact service delivery
  • Software issues: Problems with programming, applications, or system software that could affect website functionality
  • Maintenance requirements: Scheduled or emergency maintenance procedures are necessary to keep the system running efficiently
  • System updates: Regular improvements or modifications to our platform’s software and security features
  • Technical interruptions: Unexpected system downtimes due to various technical factors
  • Network delays: Slowdowns or latency issues that may affect website response time
  • Operating errors: System malfunctions or processing errors that could impact service delivery

Platform Modifications

Our commitment to service improvement means we may need to:
• Revise existing features: Making changes to current website functionalities to improve user experience
• Update system functionalities: Enhancing or modifying how different parts of the website operate
• Suspend certain services: Temporarily disabling specific features for maintenance or improvement
• Discontinue outdated elements: Removing features or content that are no longer relevant or useful
• Implement new technologies: Introducing new tools or systems to enhance website performance
• Modify user interfaces: Changing how the website looks and feels to improve user experience
• Adjust service parameters: Modifying how certain features work to optimise performance

Corrections Policy

We recognise that despite our best efforts, our website may occasionally contain:
• Typographical errors: Mistakes in spelling, punctuation, or text formatting
• Technical inaccuracies: Incorrect technical specifications or functionality descriptions
• Content omissions: Missing information or incomplete descriptions
• Pricing discrepancies: Incorrect pricing information or calculation errors
• Availability misstatements: Inaccurate information about product or service availability
• Information inconsistencies: Contradictory or mismatched information across different pages

In such cases, we maintain the absolute right to correct these issues without prior notice. Our correction policy enables us to:
• Address identified errors promptly: Quick resolution of any discovered mistakes
• Update incorrect information: Ensuring all content is accurate and current
• Modify inaccurate content: Correcting any misleading or wrong information
• Revise pricing details: Adjust any incorrect pricing information
• Adjust availability statements: Updating product or service availability status
• Correct any other discrepancies: Resolving any other types of errors or inconsistencies

These modifications and corrections are essential to maintaining a reliable and accurate platform. Users should understand that while we strive for perfection, occasional errors may occur, and we reserve the right to address them as needed to ensure the best possible service delivery.

Legal Notice

Website Management

As part of our commitment to maintaining a secure and efficient platform, Ossie Naturals reserves specific management rights regarding our website operations. Whilst we maintain these rights, we are not obligated to exercise them. Our management authority includes:

Website Monitoring:

• Violation surveillance: Actively monitoring all website activities to identify potential Terms of Use violations
  • User behaviour tracking: Observing patterns of usage that might indicate misuse or abuse
  • Content review: Examining user-generated content for compliance with our policies
  • Security monitoring: Maintaining constant vigilance over platform security measures
  • Access pattern analysis: Reviewing how users interact with our platform

Legal Enforcement Actions:

• Law enforcement reporting: Submitting relevant information to authorities when illegal activities are detected
  • Legal proceedings initiation: Taking appropriate legal measures against violators of our Terms
  • Evidence collection: Gathering and preserving data that may be needed for legal action
  • Regulatory compliance reporting: Ensuring all necessary authorities are informed of serious violations
  • User accountability measures: Implementing consequences for Terms of Use violations

Content and Contribution Management:

• Access restriction: Limiting or preventing access to specific users or content as needed
  • Contribution control: Managing user-submitted content for compliance and appropriateness
  • Content removal: Deleting materials that violate our terms or pose security risks
  • Storage management: Controlling excessive or burdensome content
  • Content moderation: Reviewing and managing user submissions for quality and compliance

System Protection Measures:

• File size management: Controlling oversized files that could impact system performance
  • Bandwidth regulation: Managing network resources to prevent system overload
  • Storage optimisation: Maintaining efficient use of system resources
  • Performance monitoring: Ensuring website functionality remains optimal
  • Technical burden assessment: Evaluating and managing system resource usage

Platform Management Rights:

• Property protection: Implementing measures to safeguard our intellectual property
  • System functionality: Maintaining optimal website operation
  • Resource allocation: Managing system resources effectively
  • Performance optimisation: Ensuring smooth website operation
  • User experience management: Maintaining quality service delivery

These management rights are exercised to ensure platform integrity, protect user interests, and maintain efficient operation of the Ossie Naturals website. Our actions are always aimed at providing the best possible user experience whilst protecting our platform’s security and functionality.

Note: This legal notice forms part of our comprehensive terms of use and may be updated periodically to reflect changing needs and circumstances. Users are encouraged to regularly review these terms to stay informed of their obligations and our management practices.

Privacy Policy

Data Protection and Privacy Commitment

At Ossie Naturals, we prioritise the protection and security of your personal information. Our comprehensive privacy approach includes:
• Strict data protection protocols: Implementing robust security measures to safeguard user information
• Regular security audits: Conducting periodic assessments of our data protection systems
• Privacy compliance monitoring: Ensuring adherence to current data protection regulations
• User consent management: Maintaining clear records of privacy preferences and permissions
• Data handling transparency: Providing clear information about how we process personal data

International Data Processing

Our website is hosted in Ireland, which has significant implications for data handling:

Geographic Considerations:
• Server location: All primary data processing occurs in Ireland
• EU compliance: Operating under strict European Union data protection standards
• Cross-border transfers: Managing international data flows according to GDPR requirements
• Data residency: Maintaining primary data storage within the Irish jurisdiction
• Processing standards: Following EU-approved data handling protocols

Legal Framework:

Our operations are comprehensively governed by Irish law, ensuring strict adherence to both national and European Union regulatory requirements. We maintain full compliance with European Union data protection directives whilst following global best practices in data protection. All legal matters and disputes fall under the jurisdiction of Irish Courts, with regulatory oversight provided by the Irish Data Protection Commission. This robust legal framework ensures the highest standards of data protection and privacy for our users.

User Implications:

When using our platform, users explicitly consent to having their data processed in Ireland, regardless of their geographical location. This means that users from other regions acknowledge and accept the cross-border transfer of their personal information to our Irish servers. By continuing to use our services, users agree to comply with both Irish and EU data protection standards, gaining the comprehensive privacy protections afforded by these frameworks. In the event of any disputes, users acknowledge that these will be exclusively resolved through the Irish Courts, providing a clear and consistent legal pathway for conflict resolution.

Regulatory Compliance:

Our commitment to privacy protection is demonstrated through our comprehensive compliance with the General Data Protection Regulation (GDPR) and recognition of local privacy requirements from our users’ jurisdictions. We consistently meet and often exceed global data protection benchmarks, maintaining transparent communication about our data handling practices. Our robust framework ensures the protection of all statutory privacy rights, giving users confidence in how their personal information is managed and protected. We regularly review and update our compliance measures to ensure they remain current with evolving privacy standards and regulations.

Additional Safeguards:
• Regular updates: Keeping privacy measures current with evolving standards
• Staff training: Ensuring all personnel understand privacy requirements
• Incident response: Maintaining robust procedures for privacy breaches
• Documentation: Keeping detailed records of all privacy-related processes
• User support: Providing assistance with privacy-related queries

This privacy policy demonstrates our commitment to protecting your personal information whilst ensuring compliance with relevant laws and regulations. Users should review this policy regularly as it may be updated to reflect changes in legal requirements or our operational practices.

Remember: Your continued use of our website indicates acceptance of these privacy terms and consent to Irish data processing standards.

Miscellaneous Terms and Agreement Validity

Comprehensive Agreement and Enforceability

At Ossie Naturals, we establish that these Terms of Use, alongside our posted policies and operating rules, constitute the complete and binding agreement between users and our organisation. This comprehensive framework represents the entirety of our mutual understanding and obligations. It’s important to note that any instance where we may not immediately exercise or enforce specific rights or provisions within these terms should not be interpreted as a waiver of such rights or provisions. In circumstances where any provision within these terms is found to be unlawful, void, or unenforceable for any reason, that specific provision shall be considered severable from the main agreement, ensuring the continued effectiveness of all other provisions.

Legal Application and Assignment of Rights

Our Terms of Use operate with maximum effectiveness within the boundaries permitted by law. We maintain the right to assign any or all of our obligations and rights to other parties at any time, as deemed necessary for operational efficiency. Significantly, we cannot be held liable for any damages, losses, delays, or failures to act that occur due to circumstances beyond our reasonable control. This protection ensures our ability to maintain service quality whilst managing external challenges effectively.

Relationship Definition and Electronic Acceptance

It’s crucial to understand that our relationship with users does not constitute a joint venture, partnership, employment, or agency relationship. These terms have been crafted to be fair and balanced, and users explicitly waive any defence based on the electronic format of these terms or the absence of physical signatures. By choosing to use our website, programmes, products, and services, users explicitly acknowledge and accept all aspects of these Terms and Conditions, creating a legally binding agreement.

Integration of Terms

These Terms of Sale, working in conjunction with our Privacy Policy, Disclaimer and Website Terms of Use, create a cohesive and comprehensive agreement structure. This integrated approach ensures complete coverage of all aspects of our relationship, from basic website access to complex transaction management. There are no other agreements, understandings, or representations outside of these documented terms that form part of our contractual relationship.

Terms Modification and Enforcement

We reserve the right to update these terms as needed, with all changes being properly documented and communicated to users. Significant changes will be announced appropriately, and ongoing use indicates continued acceptance of terms. Our terms are structured to provide a clear understanding, comprehensive legal protection, fair treatment, and practical application, with clear pathways for addressing any disputes that might arise.

Contact Information and Customer Support

For any queries, complaints, or support needs, you can contact our customer service team through the following channels:

Email: Contact Us

Our customer service hours are Monday to Friday, 9:00 AM to 5:00 PM Irish Standard Time, excluding public holidays. We aim to respond to all queries within 24-48 business hours.

These Terms and Conditions were last updated on [See the top of the page] and supersede any previous versions. We reserve the right to amend these terms from time to time, and any changes will be posted on Our Site. Your continued use of our Site following any such changes constitutes your acceptance of the new Terms and Conditions.