Order Processing and Dispatch

Our team at Ossie Naturals Company processes all orders from our Dungarvan workshop Monday through Friday (excluding Irish bank holidays). We maintain rigorous quality control standards whilst ensuring swift processing, with most orders dispatched within 48-72 hours of receipt. During peak seasons or holiday periods, processing times may be slightly extended, and we will communicate any significant changes through our website and email notifications.

Delivery Partners and Services
We have established strategic partnerships with premium delivery services to ensure reliable and efficient delivery:

• An Post Services (Parcels under 3kg)

• Tracked delivery service
• Comprehensive national coverage
• Real-time tracking capabilities
• Signature confirmation available

• DPD Courier Services (Parcels over 3kg)

• Next-day delivery network
• GPS tracking system
• SMS/email delivery notifications
• Specific time slot delivery options

Delivery Timeframes
Republic of Ireland:

• Standard delivery: 5-7 working days
• Express delivery: 2-3 working days (where available)
• Local Dungarvan delivery: 1-2 working days

United Kingdom:

• Northern Ireland: 7-10 working days
• Mainland UK: 7-10 working days
• Express UK delivery: 3-5 working days (additional fee applies)

European Union:

• Standard delivery: 10-15 working days
• Priority delivery: 5-7 working days (selected locations)

Tracking and Support
Each shipment includes a unique tracking number, provided via email upon dispatch. Our dedicated customer service team monitors all deliveries and is available to assist with any queries or concerns regarding your shipment. For parcels requiring specific delivery instructions or special handling, please contact our customer service department at least 48 hours before dispatch.

 

Additional Services

• Saturday delivery is available in selected areas (supplementary charge applies)
• Special handling for fragile items
• Insurance coverage for high-value shipments
• Alternative delivery location options
• Specific time slot delivery (DPD only, additional fee applies)

Please note that delivery times are estimates and may vary due to external factors such as weather conditions, peak periods, or local restrictions. We recommend allowing additional time for deliveries during the holiday seasons and to remote locations.

 

Shipping Fees

Free delivery options are available across all regions

At Ossie Naturals Company Limited, we maintain a transparent and competitive pricing structure for our delivery services, carefully balanced to reflect current logistics costs whilst ensuring exceptional service quality. Our comprehensive shipping rates are structured by region and order value, offering complimentary delivery options for larger purchases.

 

Republic of Ireland Deliveries:

 FREE DELIVERY ON ALL ORDERS OVER €65

Standard Delivery (5-7 working days):
• Orders under €65: €4.95
• Orders over €65: FREE DELIVERY
✓ No hidden charges
✓ Full tracking included
✓ Delivery confirmation provided

Express Next-Day Delivery Option:
• Flat rate of €7.95 (regardless of order value)
• Available Monday through Friday
• Order by 12 pm for next-day delivery
• Excludes remote locations
• SMS delivery notifications included

 

Northern Ireland:

FREE DELIVERY ON ALL ORDERS OVER £50

Standard Delivery (7-10 working days):
• Orders under £50: £5.95
• Orders over £50: FREE DELIVERY
✓ Fully tracked service
✓ Delivery confirmation included

Express Service:
• Additional £4.95 surcharge
• Delivery within 3-5 working days
• SMS tracking updates included

 

Mainland UK:

FREE DELIVERY ON ALL ORDERS OVER £60

Standard Delivery (7-10 working days):
• Orders under £60: £6.95
• Orders over £60: FREE DELIVERY
✓ Comprehensive tracking
✓ Delivery notifications included

Express Service:
• Additional £5.95 surcharge
• Delivery within 3-5 working days
• SMS delivery updates

 

European Union Deliveries:

Standard Service (10-15 working days):
• Orders under €100: €12.95
• Orders over €100: €19.95
✓ International tracking included
✓ Customs documentation handled

Priority Service (5-7 working days):
• Additional €10 surcharge
• Available for selected locations
• Enhanced tracking service

 

Additional Services:

• Saturday Delivery (where available): +€5.95
  • Specific Time Slot Delivery: +€4.95
  • Special Handling (fragile items): +€3.95
  • Remote Location Surcharge: May apply to certain postcodes

Important Information:

• All prices include VAT at the current rate
  • Shipping costs are automatically calculated at checkout
  • Additional charges may apply for oversized items
  • Remote locations may incur supplementary charges
  • Delivery times may extend during peak periods
  • International customs duties/taxes not included
  • Full tracking provided for all shipments
  • Delivery insurance included as standard

Need Help?

Contact our customer service team for:
• Bulk order shipping rates
• Special delivery requirements
• Remote location queries
• International shipping assistance

We regularly review our shipping rates to ensure competitive pricing whilst maintaining our high service standards. For specific shipping queries, please contact our customer service team during business hours.

 

Placing Your Order

How To Order From Ossie Naturals Company

Ordering from Ossie Naturals Company has been designed to be straightforward, secure, and convenient for all our valued customers. Our streamlined process ensures a smooth shopping experience from start to finish.

Shopping Process
Browse our extensive online catalogue and select your desired products. Each item features detailed descriptions and clear imagery to help you make informed choices. Simply add your selected items to your shopping basket, where you can easily review and adjust quantities as needed.

Secure Checkout
When you’re ready to complete your purchase, proceed to our secure checkout. You can choose between our guest checkout option or create an account to enjoy additional benefits. Creating an account offers several advantages:
• Faster checkout for future purchases
• Easy access to your order history
• Saved delivery addresses
• Special offer notifications
• Exclusive member discounts

Payment and Security
We accept various payment methods to suit your preferences:

• All major credit and debit cards
• Apple Pay
• Google Pay
• Revolut
• Square
• Stripe
• Bizum
• Bank transfer (corporate accounts only)

Your security is our priority. All transactions are protected by advanced SSL encryption, and our payment processing systems are fully PCI DSS compliant.

Order Confirmation
Upon completing your purchase, you’ll immediately receive an on-screen confirmation. We’ll also send a detailed confirmation email containing:
Your unique order reference
Estimated delivery timeframe
Tracking information (when available)

Customer Support
Our dedicated customer service team is ready to assist with any questions or concerns about your order. Contact us by filling out our online form Contact Us for prompt, professional support. We aim to respond to all enquiries within 24-48 hours during business days.

For urgent matters, our live chat service is available Monday through Friday, 9 am-5 pm.

Order Processing
We process orders Monday through Friday, with same-day processing for orders placed before noon. Please note that bank holidays may affect processing times, and peak periods might require additional handling time.

Tracking Your Order
Once your order is dispatched, you’ll receive tracking information via email. Our real-time tracking system allows you to monitor your delivery’s progress, with optional SMS updates available upon request, depending on the carrier.

Need Additional Assistance?
If you require any help during the ordering process or have specific requirements, please don’t hesitate to contact our customer service team. We’re committed to ensuring your shopping experience with Ossie Naturals Company exceeds your expectations.

Remember, all purchases are subject to our Terms of Sale, which protect both you and us throughout the transaction process. Your satisfaction with both our products and service is our ultimate priority.

 

Returns and Refunds

Our Commitment to Your Satisfaction

At Ossie Naturals Wholesale, we pride ourselves on delivering exceptional quality products. However, we understand that sometimes returns are necessary, and we’ve developed a straightforward, customer-friendly returns process.

Product Integrity Promise
We maintain the highest standards of product integrity and customer safety. It’s important for our customers to know:
• All returned items are carefully processed but never resold
• Every purchase you make is guaranteed to be a new product
• We prioritise hygiene and product safety above all
• Returned items are responsibly disposed of or recycled where possible

This commitment to product integrity means you can shop with complete confidence, knowing that every item you receive from Ossie Naturals is brand new and has never been previously owned or handled by another customer.

 

15-Day Returns Window
We offer a comprehensive 15-day returns period for products purchased directly through www.ossienaturals.com. This policy ensures you have adequate time to inspect your items and make informed decisions about your purchase.

Requirements for Returns:
• Items must be in original, unopened condition
• Original packaging must be intact
• All product tags and labels must be attached
• Proof of purchase must be provided

Faulty or Incorrect Items
We take product quality seriously. If you receive a faulty or incorrect item:

1. Contact our customer service team immediately
2. Provide the following information:
   • Your order number
   • Clear photographs of the issue
   • Copy of purchase receipt
   • Brief description of the problem

For faulty items:
Should you receive a faulty item, we take full responsibility for resolving the situation promptly. We will arrange the collection of the faulty item at our expense, ensuring you don’t incur any costs for our error. Once we receive the returned item, we’ll process a full refund, including your original shipping costs, within 3-5 working days. We understand you may prefer to receive a replacement rather than a refund, and we’re happy to arrange this if you prefer. The choice is entirely yours, and our customer service team will work with you to determine the best solution for your situation. We aim to make this process as straightforward and hassle-free as possible.

Change of Mind Returns
We understand that sometimes products may not meet your expectations. For change of mind returns:

Time Frame:
To initiate a return, you must contact us within the returns window mentioned above after receiving your order. Once we’ve authorised your return request, you’ll have an additional 7 days to send the items back to us. Please note that items received outside this timeframe may not be eligible for a refund. The return authorisation we provide will include detailed instructions for packaging and shipping your items back to our warehouse, along with any necessary return labels or documentation.

Please Note:
For change of mind returns, please be aware that you will be responsible for covering the return shipping costs. While we aim to make the returns process as smooth as possible, we cannot refund your original shipping fees. To ensure your return is processed successfully, all items must be returned in their original condition, complete with tags, labels, and packaging intact. Any items showing signs of use, damage, or missing their original packaging may not be eligible for a refund. We strongly recommend using a tracked shipping service for your return to ensure safe delivery to our warehouse.

Refund Processing
Upon receiving your returned items at our warehouse, we begin our quality inspection process within 24-48 hours. Following this assessment, your refund will be processed within 5-7 working days to your original payment method.

We’ll keep you informed throughout the process and send you a confirmation email once your refund has been completed. Please note that while we process refunds promptly on our end, it may take additional time for the funds to appear in your account, depending on your bank or card issuer’s processing times.

For faulty items, we refund the full product cost and original shipping charges. Change of mind returns receive a refund for the product cost only.

Special Circumstances
Extended Holiday Returns Policy

During the festive season, we understand that gift shopping requires additional flexibility. For all orders placed between 1st November and 24th December, we offer an extended returns period until 31st January of the following year. This extension gives both gift-givers and recipients ample time to make decisions about their purchases. All standard return conditions continue to apply during this period, including the requirement for items to be unopened and in their original packaging, accompanied by proof of purchase. Gift receipts are gladly accepted as valid proof of purchase during the holiday period.

Sale Items and Special Considerations

For items purchased during sale periods, a modified returns window of 15 days applies from the date of delivery. These items must be returned in their original, unopened condition with all packaging intact. Refunds for sale items will be processed at the discounted price paid, and original proof of purchase must be provided. We recommend retaining all packaging and documentation until you are completely satisfied with your purchase.

Personalised and Custom Products

Personalised or custom-made items cannot be returned unless they are faulty or damaged upon receipt. This policy exists because these items are specifically created to your specifications. If you receive a personalised item that shows manufacturing defects or doesn’t meet our quality standards, please contact our customer service team immediately through our contact form at Contact Us. We will work with you to resolve any issues with faulty personalised items, which may include replacement or refund options. We strongly encourage checking all personalisation details carefully before confirming your order to ensure accuracy.

 

Wholesale Customers

Wholesale Partnerships

We are delighted to partner with retailers, spas, salons, and wellness practitioners who share our passion for natural skincare and personal care products. As a growing independent business, we’ve developed a straightforward wholesale programme that offers quality products with competitive margins, allowing your business to thrive whilst maintaining our high standards of product excellence.

Delivery and Service

We understand the importance of reliable stock management for small businesses. Our wholesale shipping service is designed to be efficient and cost-effective, with careful consideration given to your storage capabilities and stock turnover needs. We pack all wholesale orders with the utmost care to ensure your products arrive in perfect condition, ready for retail display or professional use.

Pricing Structure

Our wholesale pricing is transparent and straightforward, offering attractive margins that help your business grow. We maintain competitive rates whilst ensuring the premium quality of our products. Minimum order quantities are kept reasonable to accommodate smaller businesses and new partnerships, with scalable options as your business expands.

Getting Started

We believe in keeping things simple and personal. To begin your wholesale journey with us:
• Send us an email with your business details and requirements
• We’ll arrange a friendly chat to understand your needs
• You’ll receive our current wholesale catalogue and pricing
• Once approved, we’ll set up your wholesale account
• Your first order can be placed within 24-48 hours, depending on the product requested

 

Important Information

For your safety and that of others, we have specific guidelines regarding the return of personal care items such as soaps, balms, deodorants, shampoos, and serum or any natural skincare or personal care items. We reserve the right to reject returns that:

• The product seal has been broken or tampered with
  • The item has been opened or partially used
  • The original packaging is damaged or missing
  • The product is received outside our returns window
  • You cannot provide proof of purchase

Additional Safety and Hygiene Information:
• For hygiene and safety reasons, we cannot resell any opened personal care products
• All seals, safety strips, and protective packaging must remain intact
• If you receive a damaged or incorrectly sealed product, please photograph it immediately and contact us before opening.
• We conduct thorough inspections of all returned items to ensure product safety

We aim to make your returns experience as smooth as possible. For any questions about our returns policy, please don’t hesitate to contact our dedicated customer service team.

Contact Information
For all returns enquiries:
Email: Contact Us
Business hours: Monday-Friday, 9 am-5 pm

All prices and delivery times quoted are current and may be subject to change. We recommend checking our website for the most up-to-date information. At Ossie Naturals Company Limited, we’re committed to providing exceptional service and ensuring your shopping experience exceeds expectations.