Background And Introduction

These Terms and Conditions of Sale (hereinafter referred to as “Terms”) are established by Ossie Naturals Company Limited, a company duly registered under the laws of Ireland with registration number IE123456, having its registered office at 123 O’Connell Street, Dublin 1, Ireland (hereinafter referred to as “Ossie Naturals”, “We”, “Us”, or “Our”). These Terms govern all wholesale transactions conducted through our website www.ossienaturals.com (“Our Site”) and any other commercial arrangements between Ossie Naturals and its wholesale customers (hereinafter referred to as “Customer”, “You”, or “Your”).

 

Definitions And Interpretations

Throughout these Terms, unless the context requires otherwise, the following expressions shall have the following meanings:

“Contract” refers to any agreement formed between Ossie Naturals and the Customer for the purchase and sale of goods

“Goods” encompasses all products manufactured, distributed, or sold by Ossie Naturals.

“Order” means any order placed by the Customer for Goods;

“Order Confirmation” refers to our formal acceptance of your Order;

“Order Number” means the unique reference number assigned to your Order. These definitions form an integral part of our Terms and shall be interpreted in accordance with Irish law.

 

Ordering Process and Contract Formation

The formation of a Contract between Ossie Naturals and the Customer commences when an Order is submitted through Our Site. However, the mere submission of an Order does not constitute a Contract. A legally binding Contract is formed only when we issue an Order Confirmation via email.

Before submitting an Order, Customers are required to carefully review their selection, including but not limited to quantity, pricing, and delivery specifications. Any errors or inaccuracies in the Order must be communicated to us immediately via email through our contact form at Contact Us.

We reserve the right to reject any order at our sole discretion, particularly in cases where pricing errors have occurred or stock availability issues arise.

 

Pricing And Payment Terms

All prices displayed on Our Site are in Euros and exclusive of Value Added Tax (VAT) unless explicitly stated otherwise. We maintain the right to modify our pricing structure at any time, although such changes shall not affect Orders for which an Order Confirmation has already been issued.

Payment must be made in full at the time of ordering using our accepted payment methods, which include bank transfer, credit card, or debit card.

For approved wholesale accounts, we may offer payment terms of 30 days from the date of invoice, subject to satisfactory credit checks and references.

 

Delivery And Risk

Delivery Timeframes
Our standard delivery timeframe for wholesale orders within Ireland is typically 5-7 working days from the date of Order Confirmation. However, please note that during peak seasons (such as Christmas, Black Friday, and other holiday periods), delivery times may be extended due to increased order volumes and carrier capacity.

International Deliveries
For international deliveries, timeframes vary depending on the destination country. Specific delivery estimates will be provided during the checkout process. These timeframes may also be affected by seasonal variations, customs procedures, and local delivery conditions in the destination country.

Risk Transfer
The risk associated with goods transfers to the Customer once delivery is completed at the specified delivery address. This includes situations where goods are left at a designated safe place or with nominated neighbours as per delivery instructions. This means:

• If you receive and sign (if applicable) for the goods, you become responsible from that moment
• If you’ve authorised delivery to a safe place (such as a porch or garden shed), you become responsible once the goods are placed there
• If a nominated neighbour accepts delivery on your behalf, you become responsible from the moment they receive the goods
• In any other circumstance where delivery has been completed in accordance with your delivery instructions or through reasonable attempts to deliver (including but not limited to delivery to reception areas, building management offices, postal rooms, or any other designated delivery points), responsibility transfers to you upon completion of delivery

 

Delivery Delays
We accept no responsibility for delays caused by circumstances beyond our reasonable control, including but not limited to:
• Adverse weather conditions
• Industrial disputes or strikes
• Carrier delays or capacity issues
• Customs clearance processes
• Seasonal peak periods
• National holidays
• Force majeure events

Communication
We strive to keep our customers informed about any significant delays or delivery issues that may affect their orders. During peak seasons, we recommend placing orders well in advance to account for potential extended delivery times.

Your satisfaction with our delivery service is important to us, and we continuously work with our shipping partners to maintain reliable delivery timeframes whilst managing seasonal variations and unexpected circumstances.

 

Product Quality and Returns

Quality Assurance
Ossie Naturals takes pride in maintaining exceptional quality standards for all our products. Each item undergoes rigorous quality control before dispatch.

Reporting Issues
In the unlikely event that Goods are received in an unsatisfactory condition, are damaged, or do not conform to the Order specifications, the Customer must:

1. Notify us in writing within 48 hours of delivery
2. Provide detailed documentation of the issue, including:
   • Clear photographs showing the damage or defect
   • Pictures of the packaging, if relevant
   • Product batch numbers or identifying marks, where applicable
   • A detailed description of the issue
3. Keep all original packaging and damaged items for possible inspection

Without proper documentation and timely notification, we may not be able to process your claim effectively.

Returns Process
Once we receive your notification and supporting evidence, and if your claim is accepted:
• We will arrange for the return of affected items at our expense
• You will receive instructions for secure packaging and return shipping
• We will offer either replacement products or a full refund, including delivery charges incurred

Please note that failure to provide required documentation or notify us within the specified timeframe may affect your right to return or exchange the product.

For accepted returns, we aim to process refunds or dispatch replacement items within 7-10 working days of receiving the returned goods.

This comprehensive approach helps us handle quality issues efficiently while ensuring fair treatment for all parties involved.

 

 

 

Resale Restrictions and Brand Protection

Sales Channels

To maintain our brand integrity and quality standards, Customers are strictly prohibited from reselling Ossie Naturals products through unauthorised channels without our express written consent. This includes, but is not limited to, online marketplaces:

• Online marketplaces such as Amazon, eBay, or Etsy
• Social media platforms, including Facebook Marketplace and Instagram Shopping
• Third-party websites or digital platforms
• Unauthorised physical retail locations
• Market stalls or temporary retail outlets

Products must be sold in their original packaging and condition; any alteration, repackaging, or rebranding is strictly forbidden. Violations of these provisions may result in immediate termination of the wholesale relationship and potential legal action.

 

Written Authorisation

Any resale of Ossie Naturals products requires explicit approval through formal channels. This includes obtaining written consent from Ossie Naturals management, establishing formal distribution agreements, and receiving authorised retailer certification. Without such authorisation, any attempt to resell Ossie Naturals products will be considered a violation of our terms.

 

Product Integrity Requirements

Product integrity is paramount to our brand values. Ossie Naturals products must be maintained in their original condition, and we strictly prohibit any alterations to our products or packaging. This includes:

• Repackaging or removing original packaging
• Altering product labels or branding
• Modifying product components
• Splitting or repackaging bulk items
• Combining with other products without authorisation

Should any violation of these provisions occur, Ossie Naturals reserves the right to take immediate action, which may include termination of the wholesale relationship, cancellation of pending orders, withdrawal of wholesale privileges, and pursuit of legal action for brand protection. We may also seek damages or losses resulting from unauthorised sales activities.

These comprehensive restrictions serve to protect end-consumer satisfaction, maintain our rigorous quality standards, and preserve our brand reputation in the marketplace. Ossie Naturals maintains the right to monitor and investigate any suspected unauthorised sales activities and will take appropriate action to protect our brand integrity and customer interests. Our commitment to maintaining these standards is unwavering, as they directly impact our brand value and customer trust.

 

 

Intellectual Property and Confidentiality

All intellectual property rights associated with Ossie Naturals and its products, including trademarks, trade names, logos, designs, patterns, photographs, marketing materials, product specifications, and manufacturing processes, remain the exclusive property of Ossie Naturals. These rights are protected under applicable intellectual property laws and international conventions.

Customers are granted a limited, non-exclusive, non-transferable licence to use our intellectual property solely for the purpose of promoting and selling Ossie Naturals products through authorised channels. This licence is valid only for the duration of our trading relationship and may be revoked at any time if terms are breached. Any use of Ossie Naturals’ intellectual property must strictly adhere to our brand guidelines and receive prior written approval from our marketing department.

Confidential information, including but not limited to pricing structures, customer data, business strategies, product developments, and manufacturing processes, shared between parties during our business relationship must be treated with absolute confidentiality. Such information may only be disclosed to employees or representatives who have a legitimate need to know and who are bound by similar confidentiality obligations. The receiving party must implement appropriate security measures to prevent unauthorised access, disclosure, or misuse of confidential information.

Upon termination of the business relationship or upon request, all confidential information must be returned or securely destroyed, and any use of Ossie Naturals’ intellectual property must cease immediately. These obligations of confidentiality shall survive the termination of our business relationship for a period of five years.

Any breach of these intellectual property or confidentiality provisions may result in immediate termination of the business relationship, legal action, and claims for damages. Ossie Naturals reserves the right to seek injunctive relief where necessary to prevent unauthorised use of its intellectual property or disclosure of confidential information.

 

 

 

Force Majeure and Limitation of Liability

Force Majeure Events
Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from circumstances beyond their reasonable control. Such circumstances include:

• Natural disasters, severe weather conditions, or acts of God
  Governmental actions, regulations, or restrictions
• War, civil unrest, national emergency, or military actions
• Acts of terrorism, protests, riots, or civil commotion
• Fire, explosion, flood, or other natural catastrophes
• Epidemics, pandemics, or public health emergencies
• Industrial actions, including strikes, lock-outs, or labour disputes
• Cyber attacks or significant IT system failures
• Supply chain disruptions or material shortages
  Transportation or logistics failures

Notification and Mitigation
The affected party shall promptly notify the other party in writing of any force majeure event and its expected duration. Both parties shall make reasonable efforts to minimise the impact of such events and resume normal operations as soon as practicable.

Duration and Termination
If a force majeure event continues for more than 90 consecutive days, either party may terminate the agreement by providing written notice, without incurring any liability for such termination.

Limitation of Liability
Our total liability under these Terms shall be limited to the value of the Goods supplied. This limitation includes:

• Direct financial losses
• Cost of replacement goods
• Shipping and handling expenses
• Administrative costs

This limitation explicitly excludes:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be limited by law

Both parties acknowledge that these limitations are reasonable and reflect the commercial value of the transaction. No claim may be brought against either party for consequential, indirect, or special damages, including loss of profits or business opportunities.

Insurance
Ossie Naturals maintains appropriate insurance coverage for its business operations, and Customers are advised to maintain adequate insurance to protect their interests during force majeure events.

 

 

GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and construed in accordance with the laws of Ireland. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the Irish courts.

 

MINIMUM ORDER REQUIREMENTS AND PRICING STRUCTURE
All wholesale orders must meet our minimum order value of €1,000 per order. Initial orders from new customers must reach a minimum of €2,000. These amounts are calculated based on wholesale prices before VAT and shipping costs. We operate a tiered pricing system as follows:

• Standard Wholesale: Orders €1,000-€4,999 (40% off RRP)
• Premium Wholesale: Orders €5,000-€9,999 (45% off RRP)
• Platinum Wholesale: Orders €10,000+ (50% off RRP)
  To maintain an active wholesale account status, customers must place a minimum of four (4) orders per calendar year.

SHIPPING AND HANDLING SPECIFICATIONS
Orders exceeding €5,000 qualify for complimentary delivery within Ireland. International shipping costs are calculated based on weight and destination. Ossie Naturals reserves the right to make partial deliveries at our discretion, with each partial delivery constituting a separate contract. All deliveries require a signature upon receipt, and any visible damage must be noted on the delivery documentation at the time of receipt.

BRAND REPRESENTATION AND MARKETING
Wholesale customers must maintain Ossie Naturals Company’s brand image in all marketing materials. Any use of our intellectual property, including logos, product images, and marketing content, requires written approval from our marketing department through our contact form at Contact Us. Products must not be sold below the Minimum Advertised Price (MAP), which is set at 15% below RRP. Regular monitoring of adherence to these guidelines will be conducted.

QUALITY ASSURANCE AND PRODUCT HANDLING
Products must be stored in temperature-controlled environments (15-25°C) away from direct sunlight. Each product carries a unique batch number for quality control purposes. Customers must maintain accurate batch number records and participate in any product recalls or quality investigations when required. Improper storage conditions resulting in product degradation will invalidate warranty claims.

DIGITAL COMMERCE REQUIREMENTS
Wholesale customers operating e-commerce platforms must maintain:

• Secure HTTPS protocol
• PCI DSS compliance for payment processing
• Regular security audits
• Robust customer data protection measures
• Mobile-responsive website design
• Real-time inventory management systems

ACCOUNT SECURITY AND PAYMENT PROTECTION
All wholesale customers must provide valid credit card details or bank guarantees as security against their accounts. These details will be stored in accordance with PCI DSS requirements and Irish data protection laws. Payment terms of 30 days may be offered to accounts with a satisfactory credit history.

DISPUTE RESOLUTION AND TERMINATION
Prior to initiating legal proceedings, parties agree to attempt resolution through mediation in Dublin, Ireland, with costs shared equally. OSSIE NATURALS Company maintains the right to terminate wholesale accounts with 30 days’ notice, or immediately in cases of payment default, brand misrepresentation, MAP violations, unauthorised reselling, or quality control violations.

SUSTAINABILITY AND ENVIRONMENTAL COMPLIANCE
Wholesale customers must adhere to our environmental policies, including:

• Proper disposal of packaging materials
• Participation in our recycling programme
• Implementation of sustainable practices in product handling and display
• Annual sustainability reporting
• Compliance with EU environmental regulations

INDEMNIFICATION AND LIABILITY
Customers agree to indemnify, defend, and hold harmless Ossie Naturals Company against any claims, damages, losses, liabilities, and expenses arising from their breach of these terms or misuse of our products. Our total liability under these terms shall not exceed the value of goods supplied in the preceding twelve months.

DATA PROTECTION AND PRIVACY
All personal data processing shall comply with the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018. Customers must maintain appropriate technical and organisational measures to ensure data security and must report any data breaches within 24 hours of discovery.

These additional terms and conditions form an integral part of our wholesale agreement and are designed to protect both parties while ensuring the highest standards of business practice and customer service.

 

SAMPLE POLICY

At Ossie Naturals Company, we understand that choosing the right personal care products is an important decision. We’ve developed a balanced approach to sampling that supports both our customers and our business sustainability.

Standard Sample Policy
As a growing Irish business committed to quality and sustainability, we currently do not offer free samples without purchase. This helps us maintain our high production standards and keep our retail prices competitive for all customers.

Sample with Purchase Programme
We offer a “Try Before You Buy More” programme:

• With orders over €50, customers may select one complimentary sample-size product
• Mini versions (Between 15g and 70g, depending on the sample required) of our bestselling products are available for purchase from €4.95 to €6.95 each
• All sample purchases can be redeemed against future full-size product orders within 30 days

Wholesale Sampling
For potential wholesale partners, we offer a structured sampling programme:

• Initial sample orders can be purchased at the retail price
• The full cost of sample orders will be deducted from your first wholesale order exceeding €1,000
• Our wholesale team will provide guidance on recommended products for your market
• A detailed product information pack is available upon request

Professional and Trade Enquiries
We welcome enquiries from:

• Retail establishments
• Spas and wellness centres
• Hotels and hospitality services
• Healthcare facilities
• Professional practitioners

Please contact our wholesale department through our contact form at Contact Us for detailed information about our trade sampling programme.

Corporate Gifting
For corporate gifting enquiries requiring product samples, please contact our corporate sales team through our contact form at Contact Us. We offer bespoke sampling options for bulk orders exceeding €500.

Quality Assurance
All our samples are produced with the same care and attention as our full-size products. Each sample includes:

• Full ingredient listing
• Usage instructions
• Best before date
• Batch number for quality control

Environmental Consideration
In line with our sustainability commitment, all samples are packaged in recyclable materials. We encourage customers to consider our mini sizes as an environmentally conscious way to try our products.

Contact Us
For any questions about our sampling policy or to discuss specific requirements, please contact our customer service team:
Email: Contact Us
Business Hours: Monday-Friday, 9:00-17:00

This policy is subject to change and availability. All prices quoted are current as of January 2025.